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On 28th March I was at home when I noticed two active card checks on my personal current account from Ocado, which I didn't do, so I froze the card. Hello - I cannot find a customer service phone number or email anywhere for Monzo. Plus they tend to think that you'd stay after graduation - and at that point, they can make a profit off you. Learn how to chat with Monzo's friendly customer support team in the Monzo app, 24 hours a day from Monday to Friday, and on weekends with limited support. Channel Islands - Monzo Chat - Monzo Community bekahjohnston15 (Rebekah Johnston) 8 January 2018 14:04 1. tom7 14 October 2019 09:52 1. I understand that now Monzo has launched their new current accounts, they plan to phase out the prepaid card service in the near future. Good addition for those that want it. Peter_G 20 February 2021 13:06 1. 80 guests and if they give between £10-£100 it's at least a grand which is over the limit. So we can keep making Monzo customer support even better, we’ve built our own software to manage chats in the app. Live website chat has become an increasingly popular way for businesses to connect with their customers in real-time. Hi guys, Received my Monzo card over the weekend - loving it so far!! One thing i'm struggling to figure out - how do I transfer money to another Bank Account? Transferring to another Monzo acc was easy enough, but cant find an option to put in peoples bank account details. One of the main benefits of free onlin. The list above all work, from best to worst probably in that order Monzo Chat. Hi Continuing with the "saga" of trying to set up direct debits in the Mondo Current Account; I have today received back the following message re; a failed attempt. Hi everyone, Since we launched our Beta and the in-app waiting list (mid-March) we've been overwhelmed by everyone's support and the number of referrals we've received. Can you read through and pick out the complaints points you would address if you were handling this please and then send those back to us? You can list. armshouse: has anyone got this issue and if so, are you manually setting everything. Then, as you said, full details about account status should be found in settings, so users can double check. Being discussed in the loans thread: Why we're lending News & Updates. Join the official community forum at… 0800 802 1281 The number above is only for customer support queries and we won't be able to help with other questions. MrN (Nicholls) 3 April 2022 19:51 1. As more and more women are being diagnosed with ADHD, typically later in life - we want to raise awareness and highlight how digital banks like Monzo could help. Note : All Monzo Q&As to date can be found here 😀 Readers, Revellers, and Rebels, let's gather round to reason and reflect, for the time is right to return. You'll be better going direct to the ombudsman. Feels like Monzo is very clear on the type of complaints they're getting and want to know who can deal with them from the get go: Scenario 1 - Identification of dissatisfaction This customer has contacted us on chat with the below message. Maybe they can offer another card colour for those that don't want such a bright card. It is a rather urgent matter and need help as soon as possible. Live website chat is one tool that can help businesses meet these expectat. But on there site and in app it still often mentions chatting with them, so where is it? hidden deep in some menu or what? Learn how to start a chat with Monzo support from the app or the website. You would think Monzo had some degree of interest in firstly ensuring that customers don't need to raise a complaint in the first place, especially as the chat agents have zero information and have seemingly pushed me into that complaint's process just to get a basic answer as to what's happening beyond "Hi we noticed your driving. Monzo Chat. Hi Continuing with the "saga" of trying to set up direct debits in the Mondo Current Account; I have today received back the following message re; a failed attempt. You can also call them for free within the UK or abroad. This topic was automatically closed 180 days after the last reply. Award winning credit card from Monzo. Virtual cards provide a great mitigation for abuse of debit cards and I think all Monzo customers deserve this protection. But for urgent issues like this, you do want a more chat-like interaction with quick resolution. I do find the summary tab quite useful, and positive to see the. Introducing Monzo Chat. In today’s digital age, customers expect to get help quickly and conveniently. is a tool you can use to interact with customers or clients on the internet. I don't think it's quite that. Been talking to friends about Monzo, and they are interested, but they also want to know what Monzo is doing environmentally? Obviously, Flux integration is reducing the use of paper, but a fair response is what's happening in terms of energy used at AWS as the perception is that this is pretty energy intensive. tristan (Tristan Thomas) 2 December 2015 11:03 1. I just noticed the new version (2024. You can also drop us an email at usa-help@monzo. Now I understand that most banks have a limit on cash ATMs per day, but the fact they have Branches means you can walk in and ask for more. How do I set it up correctly? Nope Monzo decided to use PayPoint found in places like newsagents for depositing cash. We're back, folks! It's our 3rd Staff Q&A event and our first one of 2018. If your payments are due on Monday and are done via the BACS scheme, if the funds appear on a Saturday this is entirely under the banks descretion to credit your account before they recieve the money. We have a dedicated team to make sure Monzo understands, considers and advocates for the needs of all our customers, especially those in difficult circumstances who are most likely to have problems with their money. In today’s fast-paced digital world, businesses need to find innovative ways to connect with their customers. Follow the flow: I am travelling and use my monzo card I get an alert for the transaction I look in the monzo app as the balance is low I exit the monzo app, open my banking app, navigate the menus. Monzo Chat. With some super exciting partnership plans on the horizon (sneak peak below), it makes sense to set up a dedicated 'partnerships' thread. In today’s digital age, businesses are constantly searching for ways to improve customer experience and engagement. I have a question to Monzo concerning how this will affect customers resident in the Channel Islands and Isle of Man. XD is not really a word; it is an emoticon used during. I've already emailed the official support email however, I would like to get opinions from the users themselves. The three top providers - Experian, CallCredit, Equifax - all have much the same type of data collected, but each scored in different ways Monzo Accounts: Now in Home Assistant! - Monzo Chat - Monzo Community l33t 5 June 2024 22:49 1. With some super exciting partnership plans on the horizon (sneak peak below), it makes sense to set up a dedicated 'partnerships' thread. In today’s digital age, staying connected with friends and family is easier than ever. MrN (Nicholls) 3 April 2022 19:51 1. Monzo are really cracking down on scams. Financial vulnerability and Monzo Peter_G 3 September 2020 18:08 1. One effective tool that can help achieve this is online chat sof. With these changes and lots of feedback from customers on what's important to you when borrowing money, we're. Has it helped alert you that you were on the phone to a fraudster or stopped you from being scammed? If you're comfortable also potentially talking to a journalist about your story please reply here 👇 🙏 In Monzo, and other banks there is a document you can download about interest received. Or 29% APR representative (variable) for up to 24 months. Live website chat has become an increasingly popular way for businesses to connect with their customers in real-time. SamLy (Samuel Ly) 2 November 2016 18:02 1. Antwan (Antwan) 3 July 2019 14:58 1 After years of lurking, I've decided last month to apply to join Monzo engineering team. I think I've seen few users posting on forums that they were on a trip&unverified, because they didn't know they need to verify. Monzo Chat. Transactions are either taken as a lump sum of the day or as 0 This set up makes it difficult for users. With some super exciting partnership plans on the horizon (sneak peak below), it makes sense to set up a dedicated 'partnerships' thread. Monday to Friday: 24 hours a day Saturday and Sunday: limited support. Our review covers pros, cons and customer reviews. I just noticed the new version (2024. Why are Monzo not launching a kids account like this @ £2. They need photo ID of my new name, they say, which I don't have yet, and having supplied every other official proof of. If Monzo could replicate this system somehow, I would be more inclined to use pots. Some love chat rooms – such as ICQcom, Chathour. ccdrbmoj So the paying to promote your post is. Follow the flow: I am travelling and use my monzo card I get an alert for the transaction I look in the monzo app as the balance is low I exit the monzo app, open my banking app, navigate the menus. Monzo Chat. You can: chat with us in the app. Hello All, Newbie here. If you suspect someone is logged in to F. In addition, you get a basic current account with standing orders, direct debits etc. This is one of the only ways for example to ensure all your friends actually see your post as far as im aware (facebook decide who should see what you post otherwise). Some came out today, and it appears that what Monzo's done is take the money out of the pot, put it into the main balance, then may it from there Once user verifies, no need to display Verified status near name, seems useless. You can also drop us an email at usa-help@monzo. Firstly, I wanted to say how much I am enjoying Monzo. For the purpose of creating a few more mockups for the widgets and other ideas, I can't seem to identify the font. com or call 0800 802 1281) 27 July 2020 16:42 2. Now that users, who're previewing the current accounts, have been asked to register their interest in testing the overdrafts, a lot more details have been shared about the them. We try our best to return any calls we missed within a couple days. I have been reading the link below about opening a Monzo account without a current address. Monzo is an award-winning mobile banking app that helps you save towards your goals, spend confidently, and manage your money in one place—all without any fees. me link (available in the "payments" tab) and add money that way. And something extra to complain about for those that thought this was going to be added for free. An unofficial forum to discuss Monzo Bank. These will be in the app in the Limits section with the next update too Maximum payment through Monzo. For those who want to see it even know, I have some screenshot comparison between both Monzo Bank apps. They built ‘Monzo Chat’ a bespoke software that allows customers to instantly chat in-app with a representative 24 hours a day, 7 days a week[6]. I've attached a couple direct debits, standing orders and my Monzo Flex bill. hcpss hub To be safe, and because of the 'day early' bug I transferred by salary to Monzo, and when changing the mortgage DDs asked them to be shifted a day later. An unofficial forum to discuss Monzo Bank. You can also call them for free within the UK or abroad. Monzo is great for the self-serve options; blocking card/freezing, moving pots etc but when you have a genuine issue that's where you start to see the cracks. All things Money! Money-saving tips and Fintech Chat The Monzo Community forum is where Monzo users come to help build the bank of the future, and get the most out of the Monzo current account. In addition, you get a basic current account with standing orders, direct debits etc. It only seems to happen with Tesco. When I try to use Monzo to order online on the Tesco grocery shop (for home delivery), I get stopped at a page where it needs me to open the Monzo app and authenticate the transaction. Euro transfers to your Monzo account From 3 April 2023 you can get euros sent to your Monzo account, and we'll convert them to pounds for you. It might be minutes, it might be … Learn how to chat with Monzo's friendly customer support team in the Monzo app, 24 hours a day from Monday to Friday, and on weekends with limited support. We had our own operation Vegas which was staffed by Monzo employees who worked directly for us - they handled nearly of all the work from 10pm - 6am. While it does block three consecutive incorrect Pin attempts, after which it requires a selfie video and photo ID to proceed, we prefer banks to ask for app-specific passcodes. And remember: there's no such such thing as a stupid question. In today’s digital age, video chat has become an essential tool for communication, both in personal and professional settings. It looks like … has not enabled payments yet, sorry! Pleas ask them to get in touch with us to enable payments". comor your Monzo app for the most up to date information. Whilst I agree they shouldn't of removed the prominent button, it should still be there, albeit buried. I didn't have to give a national insurance number however Anarchist (Press 'Help' search 'Contact us' or email help@monzo. If Monzo could replicate this system somehow, I would be more inclined to use pots. Would Monzo be OK with deposits of GBP from respectable exchanges such as Coinbase that does its own KYC and has UK bank account? I can obviously proivide initial purchase transactions etc. pencil art Now that users, who're previewing the current accounts, have been asked to register their interest in testing the overdrafts, a lot more details have been shared about the them. OmgImAlexis 6 May 2016 06:45 1. Use the name you signed up for your Monzo card with. Screenshots below were taken at the beginning of August and. The list above all work, from best to worst probably in that order Monzo Chat. So, I have downloaded the app, and joined the queue, and from this I can get a referral link which is https://goo When my friend clicks on it, all that this gives them is a generic page which tells them to download the app. Money-saving tips and Fintech Chat. In that document it will state how much interest was received, if tax was deducted and how much. You can't make transfers from your Monzo card. Virtual cards provide a great mitigation for abuse of debit cards and I think all Monzo customers deserve this protection. Our financial Services Register number is 730427. Let's continue the chat about financial vulnerability here Monzo Chat.
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So while I wait for my card to turn up, I'm interested to know how people are using their cards? I typically use my credit card for online payment as it traditionally has been considered safer than using a debit card. ℹ️ Please note - we have a relatively small support team at the moment, and we might not be able to pick up your call as it comes in. Monzo aren't the only bank on there either. Apple’s online chat provides support for all Apple products, including iPhones, Apple Music and iTunes. If Monzo could replicate this system somehow, I would be more inclined to use pots. I am jsut worried the accoutn might get closed without warning or abilit yto explain Do both provisional and full driver's licenses work as ID for the current account? Hi i've tried to send from my monzo account to my paypal but keeps saying declined. Got the details to transfer money, typed it in… and the FP immediately came back 'declined'. Monzo bans payments to Binance 3RqCqaaw4N 26 November 2021 09:59 1. I want to preface this thread by saying that I no longer have a high-street current account and that Monzo is my main bank. Hi there, Within the last hour I received a call from a woman trying to scam me. Unfortunately, I recently lost my job due to circumstances that're out of my control. I was wondering when Monzo will start graduate / internship opportunities That being said, Monzo do hire recent graduates - I graduated last July (MEng) and start with Monzo next month. I filed a report 2 months ago, it said it could take 3 months to resolve (as far as I remember), … All things Money! Money-saving tips and Fintech Chat. A true follower of monzo. Monzo Chat _m_1 29 May 2019 06:09 1. I've just closed my Natwest account after I found out that Natwest supports the fossil fuel industry. quick hire jobs .com You can use your own Monzo. newjackcully (Jack) 12 June 2024 12:34 1. The main point to remember is that for any bank, Monzo included, facilitating crypto. Monzo Chat. Granted, in my case I can do this Monzo Chat. With the rise of smartphones,. There’s gold in live chat transcripts. To help us scale our service as we grow, without relying on people in the UK to work unsociable hours, we've recently set up a small a customer support team in Las Vegas! 🇺🇸. The latest updates, stories, ideas and guides from the Monzo team. Enter "Monzo Transactions" as the file name And the relevant cell your Action value is in as your cell reference. This is inspired by If you haven't moved over, what's stopping you from making Monzo your main bank?, although I have been thinking about posting this for a while: As I posted there, there are multiple reasons why I don't really consider monzo for anything else than odd transactions here and there. So I'd like to chat with Monzo about a transaction. You can also call them for free within the UK or abroad. Your other banks may have confirmed this information when you opened the account. Monzo Chat. So I know there are questions relating to why Monzo may appear on a credit report, but are there any potential issues where it doesn't appear? Checking my Experian, Call Credit, and Equifax files I have no account for Monzo, despite having a current account since. A few people have asked about doing transactions abroad: Your card should work across the world and we don't charge any additional fees so you'll just be charged based on the MasterCard rate at the time the transaction settles (around 2 days after you pay). Thanks I understand that currently Monzo don't either know how or have time to prioritise Premium or Plus features for joint accounts. Now that users, who're previewing the current accounts, have been asked to register their interest in testing the overdrafts, a lot more details have been shared about the them. 5* review on trustpilot the whole 9 yards. It most commonly occurs when the final debit amount is uncertain when the authorization is actually. This blog post was accurate when we published it - head tomonzo. I hoped I will then have a separate record that shows me the summary of costs for house holding bills deducted from my account over the time. chanel earrings 2022 A friend of mine has just tried to send me some money and they had a message pop up saying "Unable to send payment. Unfortunately we are unable to change the account details to Monzo Bank Limited as our system is not accepting these account details due to Monzo Bank Limited being a non traditional form of bank. One such tool that has gained popularity in recent year. Monzo's BIN is the 6 digit. I asked yesterday afternoon (a weekday). I think I've seen few users posting on forums that they were on a trip&unverified, because they didn't know they need to verify. Monzo Chat. com or call 0800 802 1281) 17 June 2020 09:04 3. Though the scheme only commits to end of next business day 1 Like. Abroad Tel: +44 203 872 0620. If you switched to Monzo: Why? Monzo Chat. A loan has fixed monthly repayments. me link name to something different to what I actually have. I was told it could take up to 24 hours, which was fine. how to silence tandem pump You may remember I had a few issues transferring a large amount out of my account on a Friday a few weeks ago. How do I access the live chat? It’s not live chat, really. A stripped … Chat to Monzo's team of specialists in the app whenever you need to, 24/7. Monzo is registered with the financial conduct authority (FCA) to provide full deposit protection alongside other security features. The little chat heads can be there when you want, or never again. I remember it being 'live chat' and discussing options for my monzo. Opening a chat and messaging someone is simple as pie The pandemic has been rough on everyone, especially when it comes to maintaining connection with the people we love. G-Sheet based Flex Payment Calculator / Estimator - Monzo Chat - Monzo Community JimBee 3 October 2023 12:50 1. So let me start by saying I love monzo, used it for years. com or call 0800 802 1281) 20 June 2022 20:20 3. me url choices back in the day. ii) corporate strategic choices which are available to Monzo in the foreseeable future and the impact of these on Monzo as a bank. I wonder if it's inline with the "investigation" or something that was announced in the annual report.
Hi all! I put in a chargeback request with through chat just over a week ago after being totally ripped-off by a cleaning company 🙄 I appreciate that is too soon for Monzo/Mastercard to have got back to me yet, but it's got me wondering… Has anyone on here had any good / bad experiences with chargeback through Monzo? What are the success rates like? How long does it take for the process. Unfortunately I didn't pass the last stage (system design interview), probably due to miscommunication with the interviewers and choices I've made. Encouraging interest-free overdrafts for anyone that requests them was a bad move by the FCA in my opinion as, much like the lockdown itself, there is no exit strategy. So back in February 2021 we did a little poll about credit cards from Monzo that a whopping 308 folk voted on! Monzo Credit Card - what and why! General Chat. does a stamp go vertical or horizontal They built ‘Monzo Chat’ a bespoke software that allows customers to instantly chat in-app with a representative 24 hours a day, 7 days a week[6]. alexs (Alex Sherwood) 17 February 2017 17:18 4. One effective tool that can help achieve this is online chat sof. Whether you’re working remotely or catching up with friends. My assumption was that even. You check the MasterCard exchange rate. beningreenjam (Ben Green) 4 October 2016 15:45 18. Multiple transfers within a single day as well. topway android review I'm posting this, (fully expecting to see it taken down) not because I want to stir up. Facebook allows you to chat with people on your friends list if they're online, but it also allows someone to hide from the chat interface. Hi there, I made this community account to ask this question directly to the uses of the Monzo banking app. Enter "Monzo Transactions" as the file name And the relevant cell your Action value is in as your cell reference. Learn how to chat with Monzo's friendly customer support team in the Monzo app, 24 hours a day from Monday to Friday, and on weekends with limited support. 00 a month it would probably raise more money than Plus and would introduce a new generation to Monzo who will hopefully carry on using them as they grow older and start earning a wage Monzo is missing so many ways to generate revenue So glad Tom Bloomfield is out of the way so the bank can start concentrating on actually being a Bank I sent a message on the 24/7 chat and have no response. However, its introduction of the chat service made it more like an instant messaging service with all your. menards tiny house kits It's my primary bank account, I'm an ambassador to all my friends. 6) of HA (Home Assistant) dropped and they have included the ability (using monzo dev) to add Monzo balances and accounts into your Home Assistant systems if thats of interest to anyone here. Monzo Chat. To speak to someone over the phone, give us a call at 415-200-4074 ☎️. The agent then replied back hours later with details on how to change my name and if I want to Have the new name on the new card. Monzo Chat.
The little chat heads can be there when you want, or never again. You must be over 13 years old,. Well, I was advised (by Monzo staff) to raise the problem as a complaint. 20K subscribers in the monzo community. Got the details to transfer money, typed it in… and the FP immediately came back 'declined'. Will it matter? Do we only need an address for correspondence? Monzo Chat. I cannot see any reason why I would be rejected. The main point to remember is that for any bank, Monzo included, facilitating crypto. Monzo Chat. Any help would be greatly appreciated for. Monzo Chat. You can't use the post office to withdraw cash either. Euro transfers to your Monzo account From 3 April 2023 you can get euros sent to your Monzo account, and we'll convert them to pounds for you. G-Sheet based Flex Payment Calculator / Estimator - Monzo Chat - Monzo Community JimBee 3 October 2023 12:50 1. louismiles04 (louis) 2 July 2023 16:42 1. I just noticed the new version (2024. Within 10 minutes of this and me looking at the Monzo website for help, I received a call from a man saying that he was from Monzo and they've noticed. Financial Chat. I've used PayPoint before to deposit money into my account, it worked like a charm and I am not particularly bothered about the £1 transaction fee. They built 'Monzo Chat' a bespoke software that allows customers to instantly chat in-app with a representative 24 hours a day, 7 days a week [6]. Customers also can use the online chat to set up a repair and make a Genius. In today’s digital age, businesses are constantly searching for ways to improve customer experience and engagement. tom7 14 October 2019 09:52 1. percy jackson fanfiction percy x hera Earn $15 for you and your friend when you invite them to Monzo 🚫 Say goodbye to fees. While it does block three consecutive incorrect Pin attempts, after which it requires a selfie video and photo ID to proceed, we prefer banks to ask for app-specific passcodes. One such way is through the use of online chat software In today’s fast-paced digital world, businesses need to find innovative ways to engage with their customers and drive sales. It does just seem Monzo are really fixated on pulse but there hasn't seemed to be much progression with it (at least from what I have seen) jzw95 14 February 2018 15:25 6. i) what the current strategic position of Monzo is; including challenges faced, stakeholder expectations, the organisations strategic capabilities in the fast paced market. If pots had more functionality like assigning certain payments, direct debits, account actions like standing orders or even their own sort code and account numbers, I would use them. I wasn't even aware a faster payment could be. In today’s digital age, customers expect to get help quickly and conveniently. I made a payment via Paypal and it left Paypal and was succesful, however it didnt leave Monzo. Monzo Chat. I attempted to withdraw £70 this afternoon for some Xmas presents, but the atm didn't dispense the money! Now I would normally go to the live chat in the app but whenever I attempt to do this it goes to the last chat I was in the last time I needed help, but the person won't answer, probably cause he's not at work. I wonder if it's inline with the "investigation" or something that was announced in the annual report. It's like sending an email or using secure online messaging at e Nationwide where you typically wait 1-2 business days. One effective way to enhance your customer service experience is by. Since then we've launched Monzo Flex, improved how we work with people in financial difficulty, and we've got a lot more customers who borrow money from us. They prefer you to spend your time scrolling through support articles to get your answers these days. 00 a month it would probably raise more money than Plus and would introduce a new generation to Monzo who will hopefully carry on using them as they grow older and start earning a wage Monzo is missing so many ways to generate revenue So glad Tom Bloomfield is out of the way so the bank can start concentrating on actually being a Bank I sent a message on the 24/7 chat and have no response. This is inspired by If you haven't moved over, what's stopping you from making Monzo your main bank?, although I have been thinking about posting this for a while: As I posted there, there are multiple reasons why I don't really consider monzo for anything else than odd transactions here and there. Open a personal or joint checking account in just a few minutes. I use Monzo as my main account and I've not had issues with small amounts to and from Coinbase. Other steps were OK, including learning. So I'm hoping with the new insights monzo will give me (along with payment notifications & ability to freeze my card), that the card is safe to use in place of my credit card. So I'd like to chat with Monzo about a transaction. A credit card can help you pay for expensive goods and services up front, and you repay back the balance to which you can generally use again. university of texas masters data science I just wondered what the process would be moving from a. Monzo Chat. Up until now, all of the chats you've had with us in the Monzo app have been powered behind the scenes by software from a company called Intercom. There's a hard daily card transaction limit of £10K, so you will definitely need to get in touch if it's over this. Monzo. image 1284×2778 119 KB Monzo have gone the route of blocking all transactions and the card. Virtual cards provide a great mitigation for abuse of debit cards and I think all Monzo customers deserve this protection. Whilst I agree they shouldn't of removed the prominent button, it should still be there, albeit buried. More and more, consumers are demanding and expecting immediate help from the companies t. Monzo's Chat support has been getting worse and worse sadly, that's one upper hand with the legacy banks you will get answered by picking up the phone. For the purpose of creating a few more mockups for the widgets and other ideas, I can't seem to identify the font. NatWest is currently our correspondent bank This means that payments to Monzo from other European banks in Euro get to us via NatWest. What's the one thing you've always wanted to know about Monzo, but been too afraid to ask? Or is there something you just don't get? In this thread, feel free to ask anything you'd like. Follow the flow: I am travelling and use my monzo card I get an alert for the transaction I look in the monzo app as the balance is low I exit the monzo app, open my banking app, navigate the menus. Monzo Chat. If you suspect someone is logged in to F. I think portrait cards look empty easier than landscape cards). Both the AOL Desktop software and the AOL. All things Money! Money-saving tips and Fintech Chat The Monzo Community forum is where Monzo users come to help build the bank of the future, and get the most out of the Monzo current account. I can find guidance on "how the dispute process works", but these instructions start with "once you have raised the dispute". One of the most revolutionary advancements in this regard is video chat. I got a message on my app that my allowances (card issues and fees for withdrawals) were changing, which is fair enough, of course My post was less about the Monzo's need to tweak allowances, and more about the app seeming to give me an option to keep them, and to set up a DD. fraud. Monzo Community Scam protection Jays6 9 January 2021 20:45 1.