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Virgin media hub upgrade?
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Virgin media hub upgrade?
You can update manually and also can change the frequency Media Player checks for upd. No ranging response recieved - t3 time-out. When we explain broadband speeds, there are always different factors involved. We are able to update this setting for you manually too, we just need to confirm a few account details. The 'normally available speed range' is the download and upload speed, measure in Mbps (Megabits per second) that you can expect your Virgin Media Hub to get at peak times (8-10pm, Monday-Sunday). This latest future-proof WiFi standard, which will work with Virgin Media's existing DOCSIS 3. How do I get in touch via live chat or messenger? Find out how you can easily chat to someone online at virgin media for help with your services. With Gig1 Fibre Broadband on the Hub 4, you get to share over 1Gbps bandwidth across loads of devices. If you subsequently choose to upgrade or downgrade your broadband package, we shall inform you of the new price payable for the WiFi Max service In order to receive the WiFi Max service you will need either a Virgin Media Hub version 3, 4 or 5 with enhanced firmware features. You can manage the parental control settings for your family in the Account Settings section of My Virgin Media. It supports WiFi 6, the latest generation of WiFi technology, and offers faster speeds, better coverage, and more features than previous hub versions. Intelligent WiFi Plus Service: Virgin Media customers only. 1 or Windows 7 PC or Tablet. Virgin TV 360 - Watch and stream on all screens. You can manage the parental control settings for your family in the Account Settings section of My Virgin Media. try using a free WiFi analyser app to check for clashing with your neighbours, SSID disappearing and so on. It should flash when you turn on the Hub, then stay green for a few minutes before turning off. A WiFi Router / Mesh can be used in access point mode until VM offer Modem Mode for Hub 5x. We've started to offer the Hub 5 as standard to new Gig1 customers as well as existing customers without a Hub 4 who upgrade to Gig1. I have two pods, both white, one is flashing white and. I bought a ASUS RT-AX58U a month ago for ~£120, installed Merlin, couldn't be happier. I have been told to connect the adaptor to my hub and the other end to my phone. Dec 13, 2021 · Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Latest UK ISP News: Mobile Operators Shun. Hi Rebecca. reset hub and use default login that came with the hub. 0 was mentioned which you never received, so I can look into this for you I will send you an invite into a private chat, please click on the white envelope to accept Paul. How does Virgin compare to other providers Customers wishing to upgrade to Gig1 will be issued with a new Hub 5 router free of charge. Mine took a few days after the initial reports of a new level of firmware. Ever since I put it in I've been having very bad connection issues. Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails. Cannot load HUB 4 settings via '192. Nov 29, 2023 · Virgin Media is testing a Wi-Fi upgrade for thousands of full-fibre broadband customers with its flagship Hub 5 Wi-Fi router. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Details of each installed adapter will be displayed. The new Virgin Media Hub 5 is a significant upgrade and features Wi-Fi 6 and a 2. We would like to show you a description here but the site won't allow us. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 One of my housemates told me the next morning that the hub is stuck on an update screen. However, feel free to test over. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously - and all at rapid speeds. For a limited time only, you ca. The one on the top right. 28-11-2023 10:27 - edited 28-11-2023 10:33. Tuning in on 02-09-2023 09:19. 0 has a solid red light. If you have an even earlier Super Hub router, the instructions may vary, but you should really contact Virgin about getting a router upgrade, as those models are now quite old. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. on 20-09-2023 09:50. Hi, We have been experiencing slow speeds for our Hub 4 wi-fi, supposedly on the 1GB package. Remove any Ethernet cables, if you have any, from you existing hub and install onto new hub. Since then I have carried out a few speed tests and surprisingly my speed has reduced. Browse our best broadband deals and find the right package to suit you Or if you work from. Options. This promotion means you won't pay the usual setup fee of £35. If you have a 360 box, in the Apps menu, simply scroll down to Free Apps and select the ITVX app. How to restart your equipment properly Test your wireless connection. One such startup that has been making waves. 0, and Gig1 requires DOCSIS 3 M500 broadband customers will see their upload speeds increase from 36Mbps to 52Mbps, while Gig1 customers will see a boost from 52Mbps to 104Mbps - which is six times faster than the UK's average upload speed of 15 To get the speed boost, customers will need to reboot their Virgin Media Hub - either manually, or by using the Virgin. Now choose Maintenance and find Update or Firmware Update. Now choose Maintenance and find Update or Firmware Update. Our free, fast, and fun briefing on the g. #VirginMedia #VirginMediaQuickStart #V. Unfortunately, Hub 4's are only being distributed to GIG1 customers and certain clusters of customers. " TOTALLY WRONG, yes only one port will work, but you can use any port. It's about time Virgin allowed you to schedule Hub updates or just do them overnight. Confirm the Orbi NBR750 router supports over 1Gbps Confirm your network card (either wifi card or ethernet card) on your machine supports over 1Gbps, e 2 3. 3) Click "Apply Changes". 4GHz or 5GHz should be fine - but if you have several mobile devices that connect. Help desk just reiterate that if it continues for 5 days I can cancel. All Virgin Media Broadband customers can connect to Wi-Free. Hi clubberlang, Thanks for your update on this. I'm using the 6Ghz band, channel 53 and 160Mhz for my iPad Pro and. If there's an option, you may want to add the third Static DNS. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Please forward widely, and. A recent call from the promotions team offered me an upgrade from my current M350 and Hub 3 to 1Gb and Hub 5. The new update seems to have caused further problems. Turn the Hub off and on again, using the switch on the back. But if you have any hard-to-reach places in your home, our WiFi guarantee has you covered. Try holding a pin in the reset button (bottom of the hub) for approx 90 seconds. metal cliff platform ark Hi Whilst on holiday I got an email saying my box is out of date and I need to order a new one. 5Gbps ethernet port was essentially useless. Follow these simple installation steps for your Virgin Media home phone set up Plug into the Hub Plug into the wall socket Turn on and start up the Hub We would like to show you a description here but the site won't allow us. We would like to show you a description here but the site won't allow us. If you're subscribed to either package, getting the broadband speed upgrade is easy. Introducing the My Virgin Media app. Don’t plug the power cable into a plug socket yet. It will take 2 or 3 days to get a response from VM. A network adapter - you'll need this for every computer you want to connect. I have just taken delivery of a hub 5, upgrade to M1gig, put the hub in modem mode and reconnected my Huawei mesh system. Heset Virgin Media Hub 3 to factory settings Locate the Reset button on the back of the device and use a pen or a sharp object to press it for 10 seconds. By clicking "TRY IT", I agree to receive ne. We would like to show you a description here but the site won't allow us. I was told I had to request separately, but amm unsure the correct path. Customer Support are on 150 or 0345 454 1111 from a non-VM phone. For a limited time only, you ca. Am I going to be able to simply swap the Hub 3 for the Hu. I have TP link repeater upstairs and connections via this seem better than throu. Hey folks, new here. 5GbE port allowing you to get faster than gigabit speeds in your home. Hub 5 Firmware Upgrade. 3) Click "Apply Changes". If the two old machines are both 2. babaton aritzia Switch your first Deco back on and make sure it's fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). 1. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to leave your seat. " Richard Branson is impatient to transport people “at airline speeds on the ground. How do I get in touch via live chat or messenger? Find out how you can easily chat to someone online at virgin media for help with your services. I fired up the Hub 5, connected to it, logged into the back end and changed it to. All Virgin landline tariffs come with additional perks. Launched almost a … How do I update my Virgin Media Hub 3 firmware? 1. One popular option that has revolutionized the way we listen to music, news, an. Last night, it was off for around an hour, despite a reboot, and even when it did come on, it took another hour or so before the Xbox and Ring doorbell would reconnect Hub 5 fails on port 4 when latest firmware upgrade happens - Virgin have their head in the sand (again). I upgraded to gig1 and the Hub 4 arrived today. Hi all, We're looking for 30 participants to trial a new firmware for our Hub 3. Connect the Hub's new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I have tried all the usual stuff such as rebooting the hub, rebooting the pods, moving the pods closer to router etc. Included as standard with all Gig1 broadband plans, Hub 5 packs Wi-Fi 6 (the latest. Type ipconfig /all and press Enter. No Good place for this. Has anyone else got the hub 5. I have a hub 5 which was left by tenants of a property I rent out. do you feel implantation reddit The company's latest router, the Hub 5 is causing a stir with some of its users who have noticed that a recent firmware update (software that runs on the router to make it work), is causing its 2 We would like to show you a description here but the site won't allow us. I run the Hub 3 in modem mode with a Deco Mesh and an 8 port switch, plus a couple of Homeplugs (one of which feeds my VM TV box). The best way to cancel Virgin Media, is by phone: Call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Mobile phones in house have started to experience Wi-Fi issues within the last month or so. Stream is Virgin Media's brand-new streaming TV service that lets you pick and mix your entertainment every month - and only pay for the stuff you love. Stream is Virgin Media's brand-new streaming TV service that lets you pick and mix your entertainment every month - and only pay for the stuff you love. 13Gbps even across multiple devices on your home network. Virgin Media Hub 3 alternative devices. We figured it would have been cancelled as it wasn't even posted by the time we fixed the contract issue. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 because VM has not installed the connector in. Virgin Orbit is laying off around 85% of its workforce in. It appears that almost each day a new post appears with problems regarding accessing the administration pages of the Hub 4 router that cannot be resolved by a 60s pin reset or any known workaround. I am having problems with my Hub3 in Modem Mode. When the page refreshes both the 2. This comes with the latest WiFi standards and extra antennae for better coverage. Thread starter Dobbollah; Start date Jan 3, 2022; Tags hub virgin 1; 2; Next Go D. 4 Ghz wavelength yet after three weeks of re-booting. No setup fee. It supports WiFi 6, the latest generation of WiFi technology, and offers faster speeds, better coverage, and more features than previous hub versions. My main cable goes from the street into a box on the outer wall of my house. Firstly for almost 2 years when my Hub 3. But one notable caveat was that it shipped with a new variant of the Hub 5 router, the Hub 5x, which lacked a functional Modem Mode, although this is planned to be introduced. I upgraded and received a Hub 5. You'll find this on the base of the Hub unless you've changed it.
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I then selected just the WPA2-PSK setting and everything connected okay. Passwords and SSID's will reset to those on the sticker so log in. If you’re looking to get your own smart home system without spending a fortune, we’re here to help. Phone upgrade; Popular Links. Virgin Media O2's Director of Connectivity, Gareth Lister, has shared some top tips to help ensure a stress-free broadband installation. The Hub 5, which is made entirely from recycled plastic, also arrives with support for 2 Internet LED. Find out everything you need to know if you're moving home and want to take your Virgin Media services with you - and how you can book your move home online. Raised issues regarding the upload, usual VM ineptitude. If possible get your hands on a router from ebay and set it up as an access point. The new Media Hub 5, which will begin rolling out to. The latest router launched by Virgin is the Virgin Media Hub 5. Feb 17, 2024 · Also I've done some searching online, and it appears that to get an upgrade from a 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Any suggestions to get the 5x hub working in modem mode or just change the IP Address? The Super Hub 2ac, launched in 2015, was an upgrade on the Super Hub 2, and was the first Virgin Media router to support the WiFi 5, 802 It supports dual-band wireless over both the 2. The app is notoriously flaky. 1 technology, is designed to power the next-generation of connected devices - including modern smartphones. To re-schedule your QuickStart date, you'll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 * the same day you place your order with us. ) you’re eligible for a Hub upgrade if you order or upgrade to one of our Gig1 Fibre broadband … Upgrading your broadband has never been easier. Follow these simple installation steps for your Virgin Media home phone set up Plug into the Hub Plug into the wall socket Turn on and start up the Hub We would like to show you a description here but the site won't allow us. However, feel free to test over. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. RUGGED AND FORMERLY VOLCANIC, ringed by a series of coral reefs and powdery beaches and the commercial, pol. payton prestlee This promotion means you won't pay the usual setup fee of £35. The Super Hub 2ac does the job and does it fairly well. In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 because VM has not installed the connector in. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. 🙂 Hub 5 Firmware Upgrade - Virgin Media Community - 5480079 Read the whole history here for information. Downdetector only reports an incident when the number of problem reports is significantly higher. My router/hub stopped working yesterday, been through hard and soft resets but unable to connect with it using wireless, wired and WPS, called support yesterday and was told they would send me a replacement within 3-5 working days but when I look at my account online and with the virgin app it shows nothing as ordered? Solid red light on an upgrade Hub4. We’ve read that other users have had a similar problem, whereby the hub has become impaired. The HUB 3 was absolutely perfect, could even walk down the road and still be connected, was never any problems. Jun 1, 2023 · Join us on WhatsApp. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design Dec 12, 2022 · My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. We've read that other users have had a similar problem, whereby the hub has become impaired. You might have some luck resetting the modem but theres no guarantee. Like my devices will connect and disconnect. If you're using a splitter, make sure that's firmly connected, too. Ookola still reading 95mbs on 5 ghz network, same as before. Hub is in modem mode. Solved: Hello. This video is Virgin Media Hub 4 Review: Worth the Upgrade and Dishes Out Reliable Home WIFI?The Virgin Media Hub 4, the latest router provided by the UK pro. alisoncraft One such account that offer. When you first set up Virgin Media TV, the box will perform a scan and tune all your channels for you. Details of each installed adapter will be displayed. In today’s digital age, there are countless ways to consume media and enjoy entertainment on-the-go. With its state-of-the-art facilities and commitment to providing an incredible fan. I connected it and most of my devices all over the house are working fine, although signal is till very poor in the usual. This Hub light can show the status of the Hub's connection to our broadband network. 1) Access your hub on 192. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you'll still be charged £30 for this service. No remote access after Virgin Hub 3 'upgrade' sparrow @sparrow* Aug 31, 2018 2 Replies 763 Views 0 Likes Report; Hi guys. Good day community members. 0 Hub then the only way I can get one is to upgrade my package, or at least it seems to be that way. I recently received an email from virgin media saying that I was eligible to have a free upgrade from hub 3 to hub 4 however when I click on the link it states that I can't have it. caught in 4k copypasta This is because it’s necessary for connecting to the wider Virgin Media network. But for sure using WPA2-PSK encryption is fuss free11ax also causes issues where older Wi-Fi clients. Long answer, VM provide you with a rented hub that is fit for the speed of your current plan, you cannot just ‘upgrade’ to a higher numbered one. My router just rebooted and now I'm on this new firmware. Feb 8, 2024 · VM needs to get this sorted quick. : Get the latest HUB stock price and detailed information including news, historical charts and realtime prices. We've seen lots of USB hubs, and lots of USB gigabit ethernet adapters. How to update Virgin Media Super Hub 2: First, you need to download firmware from the official website of your router manufacturer. It will take 2 or 3 days to get a response from VM. They have millions of users, it's just not practical nor cost justifiable. x The option is there in the Advanced - DHCP settings but no matter what - 5449820 Using your My Virgin Media account The quickest way to review your bills, make a payment, check your usage, review and make changes to your account is to use your Virgin media account, and it's available to all customers. The information below shows current status of this Hub 5. 0 once you have your Quickstart box. After this, your order passes to HDNL, and if they try to deliver. Confirm the Orbi NBR750 router supports over 1Gbps Confirm your network card (either wifi card or ethernet card) on your machine supports over 1Gbps, e 2 3. They can also use your home's electrical wiring to transmit the signal, like our Powerline Boosters.
Set the Virgin Media hub in Modem Mode ; How do I know … Solved: Hi, so I resigned up for another 18 months with Gig1 Fibre Broadband last month, and the guy on the phone said it should be no - 5476370. I don't work for Virgin Media. I bought a ASUS RT-AX58U a month ago for ~£120, installed Merlin, couldn't be happier. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. The instructions will also work if you're upgrading to a Hub 3 … Step by step guide to upgrading your existing broadband Hub 3 to a Hub 4. It also has 11 antenna The older Virgin Media Hub 3 is broadly the same as the Virgin Media Hub 4, but has five rather than 11 antennae. Sports. So, on paper it should perform better than the Hub 3 and 4. craigslist sgv Virgin Media Hub 3 router is included with the M500 Broadband, but you can upgrade to the latest Hub 4 router if you wish. Simply plug in and enjoy guaranteed minimum speeds for reliable browsing, gaming and show-streaming power, right where you want it for just €5 a month. Has anyone else got the hub 5 and. We would like to show you a description here but the site won't allow us. Virgin Media is offering everyone with a Hub 3 router an upgrade to its 'Intelligent WiFi'. rulli brothers ad 5Gbps ethernet port was essentially useless. But still they don't let me upgrade to the lasted WiFi 6 Buy your own WiFi 6e router and put your existing Hub 4 in modem mode. ) You simply connect your Hub to your broadband connection and it'll give you a wired connection, a wireless connection, or both. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Is it possible to pursue Hub upgrade, from Non Ax 4 to 5. Our help guide explores whether your eligible for a hub upgrade and how to replace an old broadband Hub. Luckily, most newer computers have one already. Customers can have Virgin TV 360 on a maximum of 3 set-top boxes in their home (one primary box and up to 2 Mini boxes)95 upgrade fee will be waived if existing V6 customers re-contract when they upgrade to Virgin TV 360 and will be reduced from £4995 for TiVo customers who re-contract when they upgrade to Virgin TV 360. evony troop layering spreadsheet Plug in all your devices. Let's review the charts and indicatorsSPCE During the "Lightning Round" of Mad Money Thursday evening one caller asked about Virgin Galactic Holdings (SPCE) : "I don't see. WiFi 6 can deliver even faster broadband speeds to supported devices. Ireland, 04 November 2021 : Virgin Media Ireland has today announced plans to upgrade their broadband network to full fibre, commencing in early 2022. Reboot by unplugging the Hub (and your TV box if you have one) for twenty seconds, plug it back in, and ensure all cables are secure ©2023 Virgin Media Is it possible to force a software update on the hub 5. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News.
The 6-month offer is valid between 01/02/2023 and 31/01/2024 (23:59 GMT). A symmetrical speed upgrade is available across all of the. UK and ROI residents 18+ only. Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails65 No idea what the changes are however as I use modem mode. Here's how to cancel - depending on what your package is: *Call costs may vary. Broadband upgrade speed. Read this guide to find out how to upgrade your next Virgin Atlantic flight. These lights are: Power: This light will be solid white when the router is powered on. Step by step guide to upgrading your Virgin Fibre and TV kit to Hub 3. Virgin Orbit is laying off around 85% of its workforce in. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. People on the board are here to try and help you. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Any recommendations on a new router to replace a Virgin Hub 3. To re-schedule your QuickStart date, you'll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 * the same day you place your order with us. 11ac WiFi technology, smart channel selection (automatically connects to the fastest channel) and four gigabit ethernet ports If you upgrade to Virgin Media Gig1 then yes, you can. We’ve also got … You can replace your virgin media super hub with a better one by putting the hub in modem only mode and connecting a new router via network cable. I don't mind paying for superhub 5. 5 gbs) refused to communicate with the switch connected to it. Together, this technology will transform in-home WiFi by combining faster speeds with more reliable connectivity. If none of these steps seem to resolve your issue, you can always contact the Virgin Media Gadget Rescue team 24/7 and we'll come to your rescue! We can help you with your printers, computer, or any other device in your home. Whether it's more channels keeping you online, checking if your devices are properly connected, or analysing your WiFi use. truliant loan payment With a brand new interface and a voice control remote, navigating your way around TV 360 couldn't be easier. Details of each installed adapter will be displayed. One for Zennon in particular, more for your entertainment than anything. Catch live Sky Sports, including Premier League and F1, available in HD. This latest future-proof WiFi standard, which will work with Virgin Media's existing DOCSIS 3. 0 Hub then the only way I can get one is to upgrade my package, or at least it seems to be that way New Fibre Phone Adaptor roybab Options. Feb 21, 2023 · on 21-02-2023 16:53. However, if you haven't yet moved to O2 and want to upgrade, please ring 0345 6000 789. May 10, 2023 · When available, VM's software updates are pushed out to the Hubs. Mine took a few days after the initial reports of a new level of firmware. Please do not reboot the router whilst it is completing the pin hole request. Steven_L. Joining in on 14-11-2023 21:21. Multi-Room streaming. As above, the firmware is completely controlled by VM and the end user has no options for a manual update. Set the Hub to modem mode and switch it off. If you need to extend the coverage to more of your home look for a Wireless Access Point that can be placed exactly where needed or perhaps a Wireless Repeater / Extender. 25 a month and listen to your messages on any phone, anywhere. Last Calling Number. Virgin Galactic News: This is the News-site for the company Virgin Galactic on Markets Insider Indices Commodities Currencies Stocks A few weeks ago, a law firm threatened to sue American social-media giant Meta and its main subcontractor for content moderation in Africa, Sama, over alleged unsafe and unfair wor. 5Gbps ethernet port was essentially useless. If you’re looking for a reliable internet service provider, Virgin Media is one of the best options in the UK. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. raekwxn in twitter The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. They recently emigrated. Doesn't include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with WiFi Max at no extra cost ; (3) Double the O2 mobile data for. Typically, extenders are linked through a wired port using an Ethernet cable. There in no such thing as upgrades from hub to hub, you will. Very unlikely, WiFi 6 has no more range than WiFi 4/5. They also deploy models globally. 13Gbps even across multiple devices on your home network. dts said: Good evening everyone,so I have had an email from virgin media inviting me for a upgrade on the new hub 5. A new Hub 5 was installed last saturday (18/05/24) which came along with the firmware version LG-RDK_720-2306 I have been experiencing the inability for DHCP assignment and or static address to be functional on devices connected through my qnap qsw-2104 unmanaged switch. 0 has been in modem only mode in the same place in the house in the same plug (surge protected 4 gang, other devices fine) ec Around 2-3 months ago the hub started rebooting itself for no reason, i thought the connection was dropping and i needed to reboot. I have been using Hub 3 with no issues what so ever for the last 5 years. Had a Firmware upgrade pushed out this morning at 00:17 Service was resumed about 6 minutes later according to my Router emails65 No idea what the changes are however as I use modem mode. Non-Virgin Media & Older Virgin Media equipment. Curently live with my parents who have Virgin Media 250 internet. In today’s digital world, staying connected is more important than ever. This Hub is the latest router for anyone using the maid Virgin. We would like to show you a description here but the site won't allow us. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. Hub 5x availability after trials. Router/hub not working. In this case, the Hub has only managed to get 2 channels connected Is there a fault reported via 0800 561.